IoCT provides seminars, conferences, education and vocational programmes, other training activities, as well as printed books, making every reasonable effort to ensure the proper provision of its services and products.
The purchase of tickets, participation in training programmes or purchase of books through the IoCT online store implies full knowledge and acceptance of the Terms of Use (https://coatinginstitute.org/oroi-xrisis/), the Privacy Policy (https://coatinginstitute.org/politiki-aporritou/) and these Terms of Purchase, Cancellations and Returns, as published and applicable from time to time on the IoCT Website.
IoCT reserves the right to amend or update this Policy in order to reflect changes in applicable legislation, the operation of the online store or the services provided. Any amendments shall take effect upon their publication on the Website and shall not affect orders completed before their effective date.
USE OF SERVICES BY USERS
In order to access certain Services, the User may be requested to provide personal information, such as identification or contact details, as part of the registration process for the Service or the User’s continued use of the Services. The parties acknowledge and agree that any registration information provided through the Website shall at all times be accurate, correct and up to date.
Unless expressly agreed otherwise, the parties acknowledge and agree that they shall not reproduce, reprint, copy, sell, trade or resell the Services for any purpose.
The User acknowledges and understands that they are responsible for maintaining the confidentiality of the passwords associated with any account used to access the Services.
Accordingly, the User agrees and acknowledges that they are solely responsible towards the Website and any third party for any activity carried out through their account.
If the User becomes aware of any unauthorised use of their password or account, they agree to notify IoCT immediately at info@coatinginstitute.org.
All card payments are processed within the secure environment of the respective cooperating and duly licensed Payment Services Provider. Card details are entered and processed directly by the cooperating provider and are not stored in IoCT systems.
ISSUANCE OF TICKETS AND COMPLETION OF PURCHASES
By submitting an order for the purchase of a ticket, training programme or book, the User is deemed to have read and accepted all applicable terms by selecting the relevant field on the transaction form.
For the purchase of tickets, Users must follow the instructions on the Website and select the correct type and number of tickets, under their own responsibility. IoCT issues tickets based on the information entered by Users and shall not be responsible for any errors. For the purchase of group tickets, interested companies shall create a partner account by following the instructions provided in the relevant link.
Each ticket is valid for one person, for the event and validity period stated on it. Once the transaction has been completed, the ticket details cannot be amended. The value of lost, stolen or damaged tickets shall not be refunded.
The prices displayed on the Website constitute the total price of the relevant ticket, programme or book, subject to any shipping costs displayed before completion of the purchase. Prices may be amended by IoCT at any time, without affecting transactions that have already been completed.
Payment shall be made using one of the payment methods supported by the Website and indicated in the relevant fields, in accordance with the instructions displayed on the transaction form.
As a general rule, payment is made by debit or credit card of the type or types specified on the Website. Partner companies may also pay through web banking, while other payment methods may be made available in accordance with the instructions and conditions communicated by IoCT to the User from time to time. Each User must use a debit or credit card of which they are the lawful holder and authorised user.
The details of the debit or credit card holder are entered and processed directly through the system of the Credit Institution or Payment Services Provider cooperating with IoCT, which applies internationally certified security protocols for transaction security. IoCT does not retain customers’ credit card data in its systems.
For security reasons, or where the transaction details cannot be verified, IoCT reserves the right to reject or cancel an order and not proceed with the issuance of a ticket, activation of a training programme or dispatch of a book.
In the event of the automatic rejection of a booking for security reasons, the funds shall be refunded immediately to the User. In the event of cancellation of the transaction for security reasons, the refund shall be made to the User in accordance with the rules of the International Card Schemes.
BOOKING OR ORDER CONFIRMATION
If the User does not receive confirmation of their booking or order, either through the relevant page or by email, or if an error message or service interruption occurs during completion of the transaction, it is the User’s responsibility to contact IoCT in order to confirm whether the transaction was completed successfully.
IoCT shall not accept responsibility for any financial or other loss incurred by the User where, for any reason, they did not receive confirmation of their booking or transaction.
CHANGES TO AND CANCELLATION OF TRAINING ACTIVITIES – REFUNDS
Before purchasing your tickets, please ensure that you have selected the correct date, time and programme for your participation, as following completion of the transaction, refunds or ticket changes are possible only under the following conditions:
- A change to the date of a seminar, conference or other training programme due to exceptional circumstances concerning IoCT.
- Cancellation due to force majeure or circumstances beyond IoCT’s reasonable control, such as strikes, a public health crisis or severe natural events.
- Inability to use a distance learning service due to a technical problem attributable exclusively to IoCT.
In the above cases, you may either attend the programme on the new dates, if you wish, or request a refund if the new date or circumstances are not suitable for you.
In the event of the definitive cancellation of a programme or inability to attend due to a technical problem, as referred to above, IoCT shall refund the amount received within thirty calendar days.
The customer acknowledges that the organisers shall not be required to compensate them, other than by refunding the ticket price, for any other expense arising from the cancellation of the event.
If you wish to withdraw from or cancel your participation, you must notify us in writing by sending your request to info@coatinginstitute.org. More specifically:
In-person or live distance learning programmes
If you wish to withdraw from an training programme or conference, a refund shall be provided, provided that your request for withdrawal is submitted at least 30 days before the commencement of the programme. Following the expiry of the above period or after the programme has commenced, no refund shall be provided by IoCT.
Recorded or online training programmes
If you wish to withdraw from or cancel your participation, a refund shall be provided, provided that you have demonstrably not used the service and have not logged into the training platform. Once the access code has been activated and used on the training platform, no refund shall be provided by IoCT.
In addition to the above general terms, certain programmes may be subject to a different tuition fee policy, depending on their specific characteristics. Any specific terms shall be stated in the detailed information for the relevant programme.
PURCHASE, DELIVERY AND RETURN OF BOOKS
This section applies exclusively to printed books sold separately through the IoCT online store. It does not apply to books or other printed material provided as accompanying material for an training programme.
Cancellation before dispatch
The customer may request cancellation of their order before dispatch by contacting IoCT at info@coatinginstitute.org and stating the order number.
Provided that the order has not already been handed over to the carrier or courier company, it shall be cancelled and the full amount paid shall be refunded. If the order has already been dispatched, the withdrawal and return procedure described below shall apply.
Right of withdrawal and return
The consumer has the right to withdraw from the purchase of a printed book, without stating any reason, within fourteen (14) calendar days from the day following its receipt.
To exercise this right, the consumer must notify IoCT in writing at info@coatinginstitute.org, stating their full name and order number, and must dispatch the book within fourteen (14) calendar days from the date of such notification.
The book must be sent to the following address:
Institute of Coating Technologies
8 Terpsichoris Street
155 62 Cholargos
Greece
Returns sent on a cash-on-delivery basis shall not be accepted.
Condition of the returned book
The book must be returned in the condition in which it was received, without notes, underlining, stains, tears or other damage. The consumer shall be liable for any reduction in the value of the book.
Return costs and responsibility
The direct cost of returning the book shall be borne by the customer. During the return shipment, books travel at the customer’s risk and responsibility until they are delivered to IoCT. The customer is responsible for ensuring that the books are suitably and securely packaged and is advised to select a shipping method that provides tracking.
Refunds
Refunds shall be made using the same payment method used for the original purchase, no later than fourteen (14) calendar days from the date on which IoCT is informed of the withdrawal. IoCT reserves the right to withhold the refund until it has received the book.
Where the entire order is returned, the cost of the standard delivery method shall also be refunded. Any additional cost resulting from the customer’s choice of a more expensive or faster delivery method shall not be refunded.
Incorrect, defective or damaged books
If a book is delivered defective, damaged or different from the one ordered, the customer must contact IoCT at info@coatinginstitute.org. Photographs of the book and its packaging may be requested in order to facilitate and expedite the assessment of the request. In such cases, IoCT shall bear the return costs and shall, as appropriate, replace the book or provide a refund.
Books accompanying training programmes
Books, notes and other printed material provided or included in the price of a seminar, course or training programme constitute accompanying training material and an integral part of the relevant training service.
Such material does not constitute a separate purchase of a book and may not be returned separately from the training programme. In the event of cancellation of or withdrawal from the programme, the cancellation terms applicable to the relevant training activity shall apply.
If an accompanying book or printed material is delivered defective, damaged or incorrect, it shall be replaced by IoCT at no cost to the participant.
The above terms shall not restrict any consumer rights provided under applicable law.
TERMS OF ATTENDANCE/PARTICIPATION
The purchase of a ticket grants its holder the right to participate on the date or during the period stated on it, provided that they accept and comply with the operating rules of the venue. Entry to the event is subject to unconditional acceptance of these terms.
The ticket must be presented at the venue’s control point, scanned using its unique code and validated in accordance with the instructions of the staff.
The ticket is valid for one admission only to the event for which it has been issued. Any person presenting a counterfeit ticket or a ticket not obtained from an official point of sale may be subject to criminal prosecution. The first person presenting the ticket shall be deemed its lawful holder. A second person presenting a copy of the same ticket shall not be permitted to enter.
The exchange, resale and general commercial exploitation of tickets is prohibited. Tickets purchased for the purpose of commercial, advertising or other activities without IoCT’s approval may be cancelled.
The persons responsible for the operation of the venue may refuse entry to individuals who are under the influence of alcohol or drugs, who behave violently or offensively, who publicly incite acts of hatred, racism or sexism, or who carry bottles, dangerous, sharp or flammable objects or objects that may be used as weapons, even if such individuals hold a valid ticket.
The carrying and use of audiovisual equipment within the event venue for the purpose of filming, photographing or recording the event or any part thereof is also prohibited. The ticket holder accepts that their personal belongings may be inspected in connection with the above restrictions.
Participants must retain the ticket stub throughout their visit and present it to security staff upon request. Once the participant has exited the venue, the ticket shall cease to be valid and may not be reused for re-entry.
Participants must comply with the instructions of security personnel and venue staff, as well as with all applicable health and safety rules issued from time to time by the competent authorities.
Parts of the event may be filmed or photographed. The relevant footage and photographs may be provided to third-party service providers for audiovisual processing, promotion or advertising purposes. Participants appearing in such material shall have no claim against the company carrying out the filming or photography or against the Organisers.
CONTACT
For any questions or clarifications regarding this Website and the above Terms, Users may contact info@coatinginstitute.org or call +30 210 2202142.